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What are the legal requirements regarding apparel?
All KLEENGUARD* Apparel is clearly marked with its relevant PPE Type Classification and CE mark.
How do I know which product, will provide me with the appropriate protection for my task?
All KLEENGUARD* Apparel displays standard symbols to indicate which products meet or exceeding the requirements of specific European Standards.
Type Classification is as follows:
Type 1 Gas tight clothing
Type 2 Non gas tight clothing
Type 3 Liquid tight clothing
Type 4 Spray tight clothing
Type 5 Particle protection
Type 6 Limited splash protection/PB (6) Partial body protection
CE Simple – Minimal Risk Protection
(KIMBERLY-CLARK PROFESSIONAL* do not offer Type 1 or 2 Apparel)
How do I choose the right size garment?
All KLEENGUARD* Protective Garments conform to EN-340 recommendations for sizing:
Small Height 164-170 Chest 96-104
Medium Height 170-176 Chest 104-112
Large Height 176-182 Chest 112-120
XLarge Height 182-188 Chest 120-128
XXLarge Height 188-194 Chest 128-136
XXXLarge Height 194-200 Chest 136-144
How should I dispose of used Safety apparel?
If the garments are not contaminated they can be disposed with general waste. When contaminated, please follow local legal requirements.
Which coverall will protect me against gas?
Unfortunately we do not offer a coverall that protects against gas.
I require a low lint coverall, which one should I choose?
KIMBERLY-CLARK PROFESSIONAL* do not make specific claims regarding low lint levels on any of their apparel range, however some products including the A40 & A45 have reduced lint levels as they have a film laminate construction with internal seams, which reduces levels of lint.
Are KLEENGUARD* protective garments reusable and washable?
Our coveralls are designed to be “single use/limited use” garments. This is indicated in the User Instructions – i.e. not designed for washing.
Do KIMBERLY-CLARK PROFESSIONAL* offer protective garments which are Flame Retardant?
At this time, none of our coveralls are Flame Retardant.
How long is the shelf life for KLEENGUARD* Coveralls?
KLEENGUARD* protective garments are made from substances which are inherently stable. Therefore if a product is stored under reasonable conditions and not exposed to extreme temperatures or prolonged exposure to UV light or radiation, then product performance should not noticeably deteriorate. We officially claim 4 years as shelf life.If a product is stored over a long period of time (for instance, greater than 1 year) a periodic inspection of a representative sample should be made as a precautionary measure. As a standard safety precaution, it would always be recommended that a garment be inspected prior to any use.
How can KIMBERLY-CLARK PROFESSIONAL* dispenser products help me to keep my Washrooms clean, tidy and attractive?
Our dispensers are designed to complement any decor offering a consistant coordinated look; they discourage mess, minimise product consumption and increase hygiene standards, whilst offering low maintenance.
Which dispensers can help me deter pilferage?
All our Dispensers are designed to be lockable. If you have any problems, please contact your KIMBERLY-CLARK PROFESSIONAL* Sales Representative or call 1800 889 466.
How do I order keys for my Dispensers?
If you need another key please contact your KIMBERLY-CLARK PROFESSIONAL* Sales Representative or call 1800 889 466 and we will organise delivery to you.
What happens if my Dispenser breaks, can I order spare parts?
We have a range of dispenser spares, please contact your KIMBERLY-CLARK PROFESSIONAL* Sales Representative or call 1800 889 466 for further assistance.
Do you have toilet and facial tissue dispensers?
Yes, we have both facial and toilet tissue dispensers. If you do not see the one you are looking for on the site, please contact our Customer Care team or your KCP sales rep.
Will your product work in my dispenser?
Most Kimberly-Clark products are designed to fit in any dispenser.
How do I get parts for my dispensers
Please contact our Customer Care team and they can send you the parts you need.
What if my dispenser breaks? What do I do?
Please contact our Customer Care team and they can send you the parts you need for a small fee.
Do you have mounting instructions for dispensers?
Yes. Please contact our Customer Care team and they will work with you to fulfil your needs
How do I get dispenser loading instructions?
Please contact our Customer Care team and they will work with you to fulfil your needs.
How do I get a Kimberly-Clark dispenser?
Please contact our Customer Care team and they will work with you to fulfill your needs.
We have a limited budget for renovations. How can I get my property to look its best with little money?
KIMBERLY-CLARK® Dispensers are contemporary and attractive and will complement any decor. The line includes dispensers for hand towels, toilet tissue and soap.
How can you help me keep my public washrooms looking clean and tidy?
KIMBERLY-CLARK® Dispensers for public washrooms, are not only attractive, they make your job easier. With systems designed to minimize mess and needing less maintenance, they will help to keep the image of your property looking the best.
What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?
Kimberly-Clark’s Dispensers are designed for quick and easy maintenance. They have windows which allow you to see inside so you know exactly when a refill is needed without having to open the dispenser.
Are Kimberly-Clark Professional toilet and facial products the same as the consumer toilet and facial products?
Kimberly-Clark Professional facial tissue is the same as the consumer market, but available in different sheets per pack and carton packaging graphics.The toilet tissue products vary some, depending on the product and brand.
How can I purchase KIMBERLY-CLARK PROFESSIONAL* products?
Please visit our 'How To Buy' page where you will be able to locate your nearest distributor or alternatively fill out your details on the Contact Us form.
How can I contact a KIMBERLY-CLARK PROFESSIONAL* Sales Representative?
To contact a Sales Representative email: [email protected]
How can I order a 'Sample' product?
If you want to try any of our products, please speak to a Sales Representative or email: [email protected].
Where can I find more information about a specific product?
Please enter a keyword or product code in the 'Product Finder' (orange box at the top of each page), this will enable you to locate the specific product you are looking for. Each product should have a 'Resources' and 'Specifications' tab, click on these to retrieve further detailed information. If the information you require is not available, please email: [email protected] for further assistance.
Do you have any product brochures available?
Please visit our Resources where you can download PDF versions of all our Marketing Material, including product brochures and catalogues.
Where can I find more information on KIMBERLY-CLARK PROFESSIONAL* environmental and sustainability policy?
Please visit our Sustainability website www.kcpreducetoday.com/my.
How do I contact a Kimberly-Clark representative?
Please contact our Customer Care team, give them your city & state and they will give you the name of your local sales representative.
How can I get more information about a product?
Please contact our Customer Care team.
Where can I get a Product Technical Bulletin or MSDS sheet?
Each of our product detail pages has all of the relevant resources available, including MSD and PTB. If you still can’t locate the material you are looking for please contact our Customer Care team.
Are there bathroom products that can help me to reduce costs?
With a wide variety of products and systems designed to control usage and reduce waste, KCA bathroom products offer many opportunities to reduce waste in the bathroom and other areas.Hand towels, toilet tissue and soap all offer cost saving opportunities.
What are the use areas for your products within the health care segment?
Public washroom, nurses stations, and patient’s rooms.
What is the primary challenge hospitals face in their public washrooms?
The primary challenges are the prevention of cross-contamination and the presentation of a clean, hygienic image through an adequate supply of towels, tissues, and skincare products using the appropriate dispensers.
How can I improve the sanitation of key areas of my store: deli and food service, meat and poultry, butcher, bakery, produce, checkout?
Be sure that hand washing is easy. A working sink, plenty of paper towels and a steady supply of soap is a must.
My properties are not Class A, why should I choose Kimberly-Clark products?
KCP manufactures a range of products which offer different performance levels for every class of office building. Always consider Kimberly-Clark towels, tissue, soap and dispensing systems.
My contract cleaner handles all of the products we use in the washroom shouldn’t you be talking to them not me?
Your tenants are the true decision makers and Kimberly-Clark’s intent is to satisfy all parties in the purchasing cycle.Most importantly however, your costs are critical to budget management thus, we want you to understand that all paper products are not the same. So, consider Kimberly-Clark in your future purchase decisions.
As long as we do not run out, why should I care about towels, tissue and soap?
Three simple reasons:
1. Your tenants expect the best quality for the rates they pay.
2. You expect the best value for what you pay.
3. Our products are designed to help reduce your overall cost.
How can I improve hand washing efforts of my employees?
The most important thing you can do is to be sure your employees know you are serious about hand washing and other food safety efforts.This can be reinforced with the prominent display of Kimberly-Clark Wash Your Hands stickers. Call our Customer Care team on 1800 889 466 if you would like some stickers.
How should I best store Safety Gloves?
Storage recommendation:
Keep dry
Store in a cool dry place
Shield from exposure to direct sunlight, intense artificial light or exposure to sources of radiation or ozone
Do your gloves contain phthalates?
KIMBERLY-CLARK PROFESSIONAL* does not directly include phthalates in any nitrile or latex glove formulations, and we have no reason to suspect that any of our raw materials contain phthalates.Phthalates are plasticizers; they are substances added to plastics to increase flexibility. They are used to turn polyvinyl chloride from a hard plastic into a flexible plastic and can be used in vinyl gloves to impart softness and flexibility. Phthalates can leach from the plastics and users can be exposed.
What is the recommended shelf life for your soap products?
Soap products have a 3 year shelf life before opening, once opened the PAO (period after opening) is 12 months.
What is the recommended shelf life of KIMBERLY-CLARK PROFESSIONAL* Aircare products?
KIMBERLY-CLARK PROFESSIONAL* Aircare products should be used within 2 years from the date of manufacture.
What formats of Hand Sanitisers and Sanitising Wipes do you offer?
KIMBERLY-CLARK PROFESSIONAL* Hand Sanitising products come in various dispensing formats, including a 50ml handy pocket sized bottle, 480ml pump bottle and 1 or 1.2 Litre cassettes, suitable for use with wall mounted dispensers.KLEENEX* Hand & Surface Sanitising Wipes, dispense from a mobile canister with flip up lid, from a handy pocket sized pack or a higher capacity wall mounted dispenser.
Will my hands feel dry after using a Hand Sanitiser?
Both our gel and foam Hand Sanitisers are formulated to be kind to skin, without drying it out. Our KLEENEX® Moisturising Alcohol Instant Hand Sanitiser contains a fast-drying formulation, with no sticky after feel and includes Aloe Vera, Vitamin E & B, leaving skin feeling soft and smooth.
Can KLEENEX® Alcohol Hand Sanitisers be used in Hospitals?
KLEENEX® Moisturising Alcohol Instant Hand Sanitisers are well placed in general healthcare and hospital environments. The only area where it may not be acceptable is in critical areas, such as operating and surgical rooms, where use of higher concentrated alcohol sanitisers maybe required (80-85% vs.75 for our product).
What is recommended shelf life for KLEENEX® Alcohol and Non-alcohol Hand Sanitisers?
2 years from date of manufacture.
What are the benefits of using a Hand Sanitiser?
Hand sanitisers are considered as ‘leave on’ products which can be used in the absence of water. Dependent on the segment and the protocols in place - they are complementary to hand cleansing and drying.In less stringent segments hand sanitisers offer the convenience of sanitised hands in the absence of water. The sanitiser is dispensed on the hands and the product rapidly kills bacteria and microorganisms that are present. They do not clean hands. They are used to prevent cross-contamination of physically clean hands.
How can I find out more about The Healthy Workplace Project*?
Contact our Customer Care team on 1800 889 466, they'll put into direct contact with one of our sales team who will take you through all the benefits of joining into the program.
What is the difference between antibacterial and antimicrobial products?
The terms are often used interchangeably to refer to Topical Antimicrobial Products. In general, antimicrobial products have a broader spectrum of kill than antibacterial products.
How often and how should I wash my hands?
The frequency of hand washing depends, of course, on the importance of preventing cross-contamination in your workplace. In general, settings such as office buildings and factories, at a minimum, one should wash their hands whenever they are soiled, before eating, drinking and after smoking, and always after using the washroom. In food preparation, environments and health care settings, you should consult with your safety official.In general, in these environments, you should wash your hands as you would in an office environment in addition to anytime you move between work areas (such as between patients or between raw food and prepared food.) Again, please consult your local expert as specific requirements vary greatly by application.
Will your product stain my counter?
Kimberly-Clark soaps contain only water soluble dyes that will not permanently stain properly maintained surfaces. Many countertops, especially natural surfaces, are very porous. If these surfaces are not sealed per the manufacturers instructions, any liquid that contains solids (such as soaps) might soak into the pores and leave the appearance of a stain. This can even happen with clear dye-free soaps.
What trends for products used at home might be changing what guests expect at hotels?
One major change in home product usage is the emergence of liquid body washes. With a luxurious, pearlized appearance and a subtle fragrance, you may want to consider providing EUROBATH* Body Wash for your guests.
What is the difference between a hand cleanser and a hand sanitiser?
Hand cleansers are “rinse off” products. Water is required to create lather and dirt is removed by rubbing hands together. Water is then used to rinse the product off and ideally single use hand towels are used to dry hands. Hand sanitisers are “leave on” products which can be used in the absence of water. Depending on the segment and protocols in place – they are complementary to hand cleansing and drying. Sanitiser is dispensed on the hands and the product rapidly kills bacteria and micro-organisms – they do not clean hands. They are used to prevent cross-contamination of physically clean hands.
How much hand sanitiser needs to be used to be effective?
You need enough product to cover hands and fingers thoroughly. This will depend on the product itself and the size of the hands.
How long are hand sanitisers effective for?
Alcohol based hand sanitisers do not provide a long lasting effect. They are considered rapid acting and once used will need re-application to avoid further contamination.
Can using hand sanitisers lead to skin allergies?
All the usual product safety tests have been carried out on all Kimberly-Clark Professional skincare products as required by the Kimberly-Clark corporate standards, however, we cannot issue a 100% guarantee that our products will not cause skin issues. Some of our formulations are dye and fragrance free however, reducing the number of components within the formulations to which a user may be sensitive.
What formats of Hand Sanitisers do you offer?
Kimberly-Clark Professional* Hand Sanitising products come in various dispensing formats, including a 50ml handy pocket sized bottle, a 250ml pump bottle and 1 or 1.2 litre cassettes suitable for use with wall mounted dispensers.
Is it possible to use KLEENEX® Hand Sanitisers in hospitals?
Currently our hand sanitisers have not passed all regulatory requirements in order for them to be sold into healthcare. We are working on achieving TGA approval and will announce any developments as soon as they occur.
How do I know the KLEENEX® Hand Sanitiser ingredients are safe to use with food?
The product has been classified food safe by both AQIS (Australian Quarantine Inspection Service) and NZFSA (NZ Food Safety Authority). It has also bee HACCP approved.
Are KLEENEX® Instant Hand Sanitisers compatible with gloves?
Some cosmetic ingredients are not compatible with materials used for disposable gloves, particularly latex, and can cause the glove to develop pin-holes or even to split. This can be particularly hazardous in critical environments. The KLEENEX ® Instant Hand Sanitiser (Codes 14030 and 14031) has been tested for glove compatibility and does not damage or degrade latex or nitrile gloves.
What happens if someone drinks KLEENEX® Instant Hand Sanitiser?
The alcohol in the Instant Hand Sanitiser has been denatured with Isopropyl alcohol which gives it an unpalatable bitter taste which should prevent anyone drinking it. Ethanol is not scheduled as a poison in the SUSMP as it’s considered “low toxicity for any environment”. In the unlikely event that someone does drink it, the Material Safety Data Sheet contains advice on what action to take.
What’s the difference between a “sanitiser” and an “instant hand cleanser”?
At the time of launching our first hand “sanitiser”, the ASEAN Cosmetics Directive stipulated that in order to call a product a “sanitiser” it must be a registered or medicinal product (ie. TGA approved). Given the popularity of sanitisers in recent years, the rules have changed to allow both cosmetic (non-registered) and medicinal products. The major difference between the two being the claims that can be made – that is, a registered (medicinal) product can make claims around specific organisms while a non-registered (cosmetic) product can only claim to kill 99.9% of bacteria.
Which washroom products can help me reduce my costs?
Kimberly-Clark Professional* offer a wide variety of washroom products and systems designed to control usage and reduce waste. In the Skincare range, our foam soap products offer cost saving opportunities.
What is the recommended shelf life for our skincare products?
Two (2) years from date of manufacture for our hand sanitisers and our soap products have a three (3) year shelf life before opening. Once opened the period after opening (PAO) is twelve (12) months.
Is the toilet tissue safe for septic tanks and sensitive plumbing?
Yes. All of our products are safe for septic tanks.
Do you have any hygienic toilet tissue systems?
Yes, our Soft Interleaved Toilet Tissue System dispenses one sheet at a time, so that you touch only the sheet you use.
Do you have any toilet tissue product that will deter pilferage?
Non-standard product types typically help deter pilferage. So Soft Interleaved Toilet Tissue and Jumbo Roll Toilet Tissue will help deter pilferage. Plus, all our toilet tissue dispensers are lockable.
What are the primary concerns of the health care market regarding toilet tissue?
The primary challenge is to prevent cross-contamination between patients sharing a washroom and between patients, visitors, and health care workers. Single sheet dispensing will help to prevent cross contamination, as only the sheet used is touched.
Which Washroom Products can help me reduce my costs?
KIMBERLY-CLARK PROFESSIONAL* offer a wide variety of Washroom products and systems designed to control usage and reduce waste, Slimroll Hand Towels, Folded Toilet Tissue and Foam Soap all offer cost saving opportunities.
What is the HEALTHY WORKPLACE PROJECT*?
THE HEALTHY WORKPLACE PROJECT* is a comprehensive office hygiene programme which helps engage employees and reduce sickness. For more information please visit: www.healthyworkplaceproject.com.my.
Are all KIMBERLY-CLARK PROFESSIONAL* products recyclable?
All Hand Towels and Toilet Tissue are recyclable. However, recyclability only applies to unsoiled product. Contaminants have to be disposed of per local regulations.
Can you confirm your products are biodegradable?
We are pleased to confirm that all KIMBERLY-CLARK PROFESSIONAL* paper products (Hand Towels, Facial and Toilet Tissues) are biodegradable, as indeed are all paper products made from normal papermaking fibres (i.e. cellulose fibres). The speed of degradation is dependent on the conditions under which it is biodegraded.
Are KIMBERLY-CLARK PROFESSIONAL* Toilet and Facial products the same as the consumer Toilet and Facial products?
KIMBERLY-CLARK PROFESSIONAL* Facial Tissues are very similar to those we offer to the consumer market, but available in different packaging formats. The Toilet Tissue products do vary some, depending on the product and brand.
Are all KIMBERLY-CLARK PROFESSIONAL* Toilet Tissues water soluble?
Yes, all our toilet tissues are designed to break down quickly in water, avoiding potential drain blockages.
Which Toilet Tissue systems are best for hygiene?
Our Folded Toilet Tissue system is our most hygienic format, with its effective single sheet dispensing, touched only by the user. The associated dispenser is fully enclosed and offers full protection to the tissues, until they are used.
What environments and or industries are your WYPALL* cloths designed to be used in?
KIMBERLY-CLARK PROFESSIONAL* WYPALL* X and WYPALL* L Cloths are designed to be used in a variety of environments and applications; in terms of manufacturing areas, the products are very well suited for the transportation and the aviation sectors, as well as general metal manufacturing. Many of our products have been certified for food contact purposes and we have a special colour coded range of products which work particularly well in Horeca (Hotel/Restaurant/café) and Healthcare. For further information, please view/download our Wipers brochure.
What are the benefits of using wipers over rags?
Wipers guarantee the same quality each time, providing health and safety benefits, with no danger of contaminants, helping to deliver an optimum cost in use. Wipers tend to be presented in handy formats, offering reduction in required storage space, convenience for the user and help reduce waste disposal costs.
What is the shelf life of WYPALL* L and WYPALL* X Wipers?
All of our Wiper products are made of fibre or a mixture of fibre & polypropylene. These substances generally would not deteriorate if stored in an appropriate manner. As the raw materials used in the finished product are inherently stable the product will be stable as well, if stored at normal temperature under normal conditions.
How many times can a Microfiber Cloth be washed?
Up to 300 times without any chlorine and softeners. We suggest they are washed at 60°C; however 40° is better for the cloth and the environment.
Can WYPALL* X cloths be washed? What temperature is recommended?
Yes, they can. We suggest 40°C.
What is the fibre composition of WYPALL* X Cloths?
WYPALL* X is composed of approximately 85% paper fibres (for absorbancy) and 15% polypropylene (plastic) fibres (for strength). The exact percentages change slightly depending on the grade of WYPALL* X Cloths.
Should WYPALL* X Cloths be disposed with chemical waste or 'everyday' waste?
Method of disposal depends on what has been wiped. If they have been used to wipe hazardous material or material which requires special disposal procedures then these must be followed.Disposal of contaminated waste differs depending on where you are located, so you should dispose of them in accordance with the local laws. WYPALL* X Cloths NOT used with hazardous materials do not require any specialised disposal methods.
Are WYPALL* X Cloths able to be autoclaved?
The official suggested sterilisation method for KIMBERLY-CLARK PROFESSIONAL* WYPALL* X range cloths is by a 1 hour autoclave cycle at 134°C.
Will WYPALL* L10 Roll Control reduce usage?
The new WYPALL* L10 Roll Control will reduce usage. Research commissioned by Kimberly-Clark found that on average the WYPALL* L10 Roll Control wiping system cut wiper consumption by up to 25% thereby potentially reducing costs. We suggest that you trial the product to determine the actual reductions/savings for your business.
Will standard centerfeed wiping systems work in the new WYPALL* L10 Roll Control dispenser?
No, WYPALL* L10 Roll Control was designed as an integrated system requiring both dispenser and rolls. Likewise Roll Control rolls will not work in traditional centre feed wiping dispensers.
Is the WYPALL* L10 Roll Control dispenser lockable?
Yes. The WYPALL* L10 Roll Control dispenser offers the choice of snap lock convenience or key lockable security.
How do I know when I am near the end of the WYPALL* L10 Roll Control Roll?
The WYPALL* L10 Roll Control dispenser has a transparent window on the front of the dispenser allowing you to view your roll use.
The WYPALL* L10 Roll Control Roll sheets do not appear to be dispensing well, they are ripping on dispensing.
Dispensing must be in a downward direction. Check that the sheet is feeding correctly and that it is not clogging by opening the door and restart the feeding through the dispenser if necessary. Check also that the dispenser is properly mounted at the correct height (1.6m from the ground).
Two sheets of WYPALL* L10 Roll Control Roll Wipers are being dispensed at a time, why is this?
Ensure that each sheet is gripped as low as possible.Two-sheet dispensing can occur when the offset between sheets is closer than normal. This will correct itself with continued dispensing.